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<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Controller;
use Symfony\Component\HttpFoundation\Request;
use Symfony\Component\HttpFoundation\Response;
use Webkul\UVDesk\CoreFrameworkBundle\Form as CoreFrameworkBundleForms;
use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
use Webkul\UVDesk\CoreFrameworkBundle\Entity as CoreFrameworkBundleEntities;
use Symfony\Component\Routing\Generator\UrlGeneratorInterface;
use Webkul\UVDesk\CoreFrameworkBundle\DataProxies as CoreFrameworkBundleDataProxies;
use Webkul\UVDesk\CoreFrameworkBundle\Workflow\Events as CoreWorkflowEvents;
use Webkul\UVDesk\CoreFrameworkBundle\Tickets\QuickActionButtonCollection;
use Webkul\UVDesk\CoreFrameworkBundle\Repository\TicketRepository;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
use Symfony\Contracts\Translation\TranslatorInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UVDeskService;
use Webkul\UVDesk\CoreFrameworkBundle\Services\TicketService;
use Webkul\UVDesk\CoreFrameworkBundle\Services\EmailService;
use Symfony\Component\EventDispatcher\EventDispatcherInterface;
use Symfony\Component\HttpKernel\KernelInterface;
use Doctrine\ORM\EntityManagerInterface;
use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
use Symfony\Component\DependencyInjection\ContainerInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Attachment;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket as CoreBundleTicket;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus;
use Webkul\UVDesk\CoreFrameworkBundle\Entity as CoreEntities;
class Ticket extends AbstractController
{
private $userService;
private $translator;
private $eventDispatcher;
private $ticketService;
private $emailService;
private $entityManagerInterface;
private $containerInterface;
private $kernel;
public function __construct(UserService $userService, TranslatorInterface $translator, TicketService $ticketService, EmailService $emailService, EventDispatcherInterface $eventDispatcher, KernelInterface $kernel, EntityManagerInterface $entityManagerInterface, ContainerInterface $containerInterface)
{
$this->userService = $userService;
$this->emailService = $emailService;
$this->translator = $translator;
$this->ticketService = $ticketService;
$this->eventDispatcher = $eventDispatcher;
$this->entityManagerInterface = $entityManagerInterface;
$this->containerInterface = $containerInterface;
$this->kernel = $kernel;
}
public function listTicketCollection(Request $request)
{
$entityManager = $this->getDoctrine()->getManager();
return $this->render('@UVDeskCoreFramework//ticketList.html.twig', [
'ticketStatusCollection' => $entityManager->getRepository(TicketStatus::class)->findAll(),
'ticketTypeCollection' => $entityManager->getRepository(TicketType::class)->findByIsActive(true),
'ticketPriorityCollection' => $entityManager->getRepository(TicketPriority::class)->findAll(),
]);
}
public function loadTicket($ticketId, QuickActionButtonCollection $quickActionButtonCollection, ContainerInterface $container)
{
$entityManager = $this->getDoctrine()->getManager();
$userRepository = $entityManager->getRepository(User::class);
$ticketRepository = $entityManager->getRepository(CoreBundleTicket::class);
$ticket = $ticketRepository->findOneById($ticketId);
if (empty($ticket)) {
throw new NotFoundHttpException('Page not found!');
}
$user = $this->userService->getSessionUser();
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
$agent = $ticket->getAgent();
$customer = $ticket->getCustomer();
if (! empty($agent)) {
$ticketAssignAgent = $agent->getId();
$currentUser = $user->getId();
}
// Mark as viewed by agents
if (false == $ticket->getIsAgentViewed()) {
$ticket->setIsAgentViewed(true);
$entityManager->persist($ticket);
$entityManager->flush();
}
// Ticket Authorization
$supportRole = $user->getCurrentInstance()->getSupportRole()->getCode();
switch($supportRole) {
case 'ROLE_ADMIN':
case 'ROLE_SUPER_ADMIN':
break;
case 'ROLE_AGENT':
$accessLevel = (int) $user->getCurrentInstance()->getTicketAccessLevel();
switch($accessLevel) {
case TicketRepository::TICKET_GLOBAL_ACCESS:
break;
case TicketRepository::TICKET_GROUP_ACCESS:
$supportGroups = array_map(function($supportGroup) { return $supportGroup->getId(); }, $user->getCurrentInstance()->getSupportGroups()->getValues());
$ticketAccessableGroups = $ticket->getSupportGroup() ? [$ticket->getSupportGroup()->getId()] : [];
if ($ticket->getSupportTeam()) {
$ticketSupportTeamGroups = array_map(function($supportGroup) { return $supportGroup->getId(); }, $ticket->getSupportTeam()->getSupportGroups()->getValues());
$ticketAccessableGroups = array_merge($ticketAccessableGroups, $ticketSupportTeamGroups);
}
$isAccessableGroupFound = false;
foreach ($ticketAccessableGroups as $groupId) {
if (in_array($groupId, $supportGroups)) {
$isAccessableGroupFound = true;
break;
}
}
if (! $isAccessableGroupFound && !($ticketAssignAgent == $currentUser)) {
throw new NotFoundHttpException('Page not found!');
}
break;
case TicketRepository::TICKET_TEAM_ACCESS:
$supportTeams = array_map(function($supportTeam) { return $supportTeam->getId(); }, $user->getCurrentInstance()->getSupportTeams()->getValues());
$supportTeam = $ticket->getSupportTeam();
if (!($supportTeam && in_array($supportTeam->getId(), $supportTeams)) && !($ticketAssignAgent == $currentUser)) {
throw new NotFoundHttpException('Page not found!');
}
break;
default:
$collaborators = array_map( function ($collaborator) { return $collaborator->getId(); }, $ticket->getCollaborators()->getValues());
$accessableAgents = array_merge($collaborators, $ticket->getAgent() ? [$ticket->getAgent()->getId()] : []);
if (!in_array($user->getId(), $accessableAgents)) {
throw new NotFoundHttpException('Page not found!');
}
break;
}
break;
default:
throw new NotFoundHttpException('Page not found!');
}
$quickActionButtonCollection->prepareAssets();
return $this->render('@UVDeskCoreFramework//ticket.html.twig', [
'ticket' => $ticket,
'totalReplies' => $ticketRepository->countTicketTotalThreads($ticket->getId()),
'totalCustomerTickets' => ($ticketRepository->countCustomerTotalTickets($customer, $container) - 1),
'initialThread' => $this->ticketService->getTicketInitialThreadDetails($ticket),
'ticketAgent' => ! empty($agent) ? $agent->getAgentInstance()->getPartialDetails() : null,
'customer' => $customer->getCustomerInstance()->getPartialDetails(),
'currentUserDetails' => $user->getAgentInstance()->getPartialDetails(),
'supportGroupCollection' => $userRepository->getSupportGroups(),
'supportTeamCollection' => $userRepository->getSupportTeams(),
'ticketStatusCollection' => $entityManager->getRepository(TicketStatus::class)->findAll(),
'ticketTypeCollection' => $entityManager->getRepository(TicketType::class)->findByIsActive(true),
'ticketPriorityCollection' => $entityManager->getRepository(TicketPriority::class)->findAll(),
'ticketNavigationIteration' => $ticketRepository->getTicketNavigationIteration($ticket, $container),
'ticketLabelCollection' => $ticketRepository->getTicketLabelCollection($ticket, $user),
]);
}
public function saveTicket(Request $request)
{
$requestParams = $request->request->all();
$entityManager = $this->getDoctrine()->getManager();
$response = $this->redirect($this->generateUrl('helpdesk_member_ticket_collection'));
if (
$request->getMethod() != 'POST'
|| false == $this->userService->isAccessAuthorized('ROLE_AGENT_CREATE_TICKET')
) {
return $response;
}
$website = $entityManager->getRepository(CoreEntities\Website::class)->findOneByCode('knowledgebase');
if (
! empty($requestParams['from'])
&& $this->ticketService->isEmailBlocked($requestParams['from'], $website)
) {
$request->getSession()->getFlashBag()->set('warning', $this->translator->trans('Warning ! Cannot create ticket, given email is blocked by admin.'));
return $this->redirect($this->generateUrl('helpdesk_member_ticket_collection'));
}
// Get referral ticket if any
$ticketValidationGroup = 'CreateTicket';
$referralURL = $request->headers->get('referer');
if (! empty($referralURL)) {
$iterations = explode('/', $referralURL);
$referralId = array_pop($iterations);
$expectedReferralURL = $this->generateUrl('helpdesk_member_ticket', ['ticketId' => $referralId], UrlGeneratorInterface::ABSOLUTE_URL);
if ($referralURL === $expectedReferralURL) {
$referralTicket = $entityManager->getRepository(CoreBundleTicket::class)->findOneById($referralId);
if (! empty($referralTicket)) {
$ticketValidationGroup = 'CustomerCreateTicket';
}
}
}
$ticketType = $entityManager->getRepository(TicketType::class)->findOneById($requestParams['type']);
try {
if ($this->userService->isFileExists('apps/uvdesk/custom-fields')) {
$customFieldsService = $this->get('uvdesk_package_custom_fields.service');
} else if ($this->userService->isFileExists('apps/uvdesk/form-component')) {
$customFieldsService = $this->get('uvdesk_package_form_component.service');
}
if (! empty($customFieldsService)) {
extract($customFieldsService->customFieldsValidation($request, 'user'));
}
} catch (\Exception $e) {
// @TODO: Log execption message
}
if (! empty($errorFlashMessage)) {
$this->addFlash('warning', $errorFlashMessage);
}
$ticketProxy = new CoreFrameworkBundleDataProxies\CreateTicketDataClass();
$form = $this->createForm(CoreFrameworkBundleForms\CreateTicket::class, $ticketProxy);
// Validate Ticket Details
$form->submit($requestParams);
if (false == $form->isSubmitted() || false == $form->isValid()) {
if (false === $form->isValid()) {
// @TODO: We need to handle form errors gracefully.
// We should also look into switching to an xhr request instead.
// $form->getErrors(true);
}
return $this->redirect(!empty($referralURL) ? $referralURL : $this->generateUrl('helpdesk_member_ticket_collection'));
}
if ('CustomerCreateTicket' === $ticketValidationGroup && !empty($referralTicket)) {
// Retrieve customer details from referral ticket
$customer = $referralTicket->getCustomer();
$customerPartialDetails = $customer->getCustomerInstance()->getPartialDetails();
} else if (null != $ticketProxy->getFrom() && null != $ticketProxy->getName()) {
// Create customer if account does not exists
$customer = $entityManager->getRepository(User::class)->findOneByEmail($ticketProxy->getFrom());
if (
empty($customer)
|| null == $customer->getCustomerInstance()
) {
$role = $entityManager->getRepository(SupportRole::class)->findOneByCode('ROLE_CUSTOMER');
// Create User Instance
$customer = $this->userService->createUserInstance($ticketProxy->getFrom(), $ticketProxy->getName(), $role, [
'source' => 'website',
'active' => true
]);
}
}
$ticketData = [
'from' => $customer->getEmail(),
'name' => $customer->getFirstName() . ' ' . $customer->getLastName(),
'type' => $ticketProxy->getType(),
'subject' => $ticketProxy->getSubject(),
// @TODO: We need to enable support for html messages.
// Our focus here instead should be to prevent XSS (filter js)
'message' => str_replace(['<script>', '</script>'], '', htmlspecialchars($ticketProxy->getReply())),
'firstName' => $customer->getFirstName(),
'lastName' => $customer->getLastName(),
'type' => $ticketProxy->getType(),
'role' => 4,
'source' => 'website',
'threadType' => 'create',
'createdBy' => 'agent',
'customer' => $customer,
'user' => $this->getUser(),
'attachments' => $request->files->get('attachments'),
];
$thread = $this->ticketService->createTicketBase($ticketData);
$ticket = $thread->getTicket();
// Trigger ticket created event
try {
$event = new CoreWorkflowEvents\Ticket\Create();
$event
->setTicket($ticket)
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
} catch (\Exception $e) {
// Skip Automation
}
if (! empty($thread)) {
$ticket = $thread->getTicket();
if (
$request->request->get('customFields')
|| $request->files->get('customFields')
) {
$this->ticketService->addTicketCustomFields($thread, $request->request->get('customFields'), $request->files->get('customFields'));
}
$this->addFlash('success', $this->translator->trans('Success ! Ticket has been created successfully.'));
if ($this->userService->isAccessAuthorized('ROLE_ADMIN')) {
return $this->redirect($this->generateUrl('helpdesk_member_ticket', ['ticketId' => $ticket->getId()]));
}
} else {
$this->addFlash('warning', $this->translator->trans('Could not create ticket, invalid details.'));
}
return $this->redirect(!empty($referralURL) ? $referralURL : $this->generateUrl('helpdesk_member_ticket_collection'));
}
public function listTicketTypeCollection(Request $request)
{
if (! $this->userService->isAccessAuthorized('ROLE_AGENT_MANAGE_TICKET_TYPE')) {
return $this->redirect($this->generateUrl('helpdesk_member_dashboard'));
}
return $this->render('@UVDeskCoreFramework/ticketTypeList.html.twig');
}
public function ticketType(Request $request)
{
if (! $this->userService->isAccessAuthorized('ROLE_AGENT_MANAGE_TICKET_TYPE')) {
return $this->redirect($this->generateUrl('helpdesk_member_dashboard'));
}
$errorContext = [];
$em = $this->getDoctrine()->getManager();
if ($id = $request->attributes->get('ticketTypeId')) {
$type = $em->getRepository(TicketType::class)->find($id);
if (! $type) {
$this->noResultFound();
}
} else {
$type = new CoreFrameworkBundleEntities\TicketType();
}
if ($request->getMethod() == "POST") {
$data = $request->request->all();
$ticketType = $em->getRepository(TicketType::class)->findOneByCode($data['code']);
if (
! empty($ticketType)
&& $id != $ticketType->getId()
) {
$this->addFlash('warning', sprintf('Error! Ticket type with same name already exist'));
} else {
$type->setCode(trim($data['code']));
$type->setDescription(trim($data['description']));
$type->setIsActive(isset($data['isActive']) ? 1 : 0);
$em->persist($type);
$em->flush();
if (! $request->attributes->get('ticketTypeId')) {
$this->addFlash('success', $this->translator->trans('Success! Ticket type saved successfully.'));
} else {
$this->addFlash('success', $this->translator->trans('Success! Ticket type updated successfully.'));
}
return $this->redirect($this->generateUrl('helpdesk_member_ticket_type_collection'));
}
}
return $this->render('@UVDeskCoreFramework/ticketTypeAdd.html.twig', array(
'type' => $type,
'errors' => json_encode($errorContext)
));
}
public function listTagCollection(Request $request)
{
if (!$this->userService->isAccessAuthorized('ROLE_AGENT_MANAGE_TAG')) {
return $this->redirect($this->generateUrl('helpdesk_member_dashboard'));
}
$enabled_bundles = $this->getParameter('kernel.bundles');
return $this->render('@UVDeskCoreFramework/supportTagList.html.twig', [
'articlesEnabled' => in_array('UVDeskSupportCenterBundle', array_keys($enabled_bundles)),
]);
}
public function removeTicketTagXHR($tagId, Request $request)
{
if (!$this->userService->isAccessAuthorized('ROLE_AGENT_MANAGE_TAG')) {
return $this->redirect($this->generateUrl('helpdesk_member_dashboard'));
}
$json = [];
if($request->getMethod() == "DELETE") {
$em = $this->getDoctrine()->getManager();
$tag = $em->getRepository(Tag::class)->find($tagId);
if ($tag) {
$em->remove($tag);
$em->flush();
$json['alertClass'] = 'success';
$json['alertMessage'] = $this->translator->trans('Success ! Tag removed successfully.');
}
}
$response = new Response(json_encode($json));
$response->headers->set('Content-Type', 'application/json');
return $response;
}
public function trashTicket(Request $request)
{
$ticketId = $request->attributes->get('ticketId');
$entityManager = $this->getDoctrine()->getManager();
$ticket = $entityManager->getRepository(CoreBundleTicket::class)->find($ticketId);
if (! $ticket) {
$this->noResultFound();
}
$user = $this->userService->getSessionUser();
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
if (! $ticket->getIsTrashed()) {
$ticket->setIsTrashed(1);
$entityManager->persist($ticket);
$entityManager->flush();
}
// Trigger ticket delete event
$event = new CoreWorkflowEvents\Ticket\Delete();
$event
->setTicket($ticket)
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
$this->addFlash('success', $this->translator->trans('Success ! Ticket moved to trash successfully.'));
return $this->redirectToRoute('helpdesk_member_ticket_collection');
}
// Delete a ticket ticket permanently
public function deleteTicket(Request $request)
{
$ticketId = $request->attributes->get('ticketId');
$entityManager = $this->getDoctrine()->getManager();
$ticket = $entityManager->getRepository(CoreBundleTicket::class)->find($ticketId);
if (! $ticket) {
$this->noResultFound();
}
$user = $this->userService->getSessionUser();
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
$entityManager->remove($ticket);
$entityManager->flush();
$this->addFlash('success', $this->translator->trans('Success ! Success ! Ticket Id #'. $ticketId .' has been deleted successfully.'));
return $this->redirectToRoute('helpdesk_member_ticket_collection');
}
public function downloadZipAttachment(Request $request)
{
$threadId = $request->attributes->get('threadId');
$attachmentRepository = $this->getDoctrine()->getManager()->getRepository(Attachment::class);
$threadRepository = $this->getDoctrine()->getManager()->getRepository(Thread::class);
$thread = $threadRepository->findOneById($threadId);
$attachment = $attachmentRepository->findByThread($threadId);
if (! $attachment) {
$this->noResultFound();
}
$ticket = $thread->getTicket();
$user = $this->userService->getSessionUser();
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
$zipName = 'attachments/' .$threadId.'.zip';
$zip = new \ZipArchive;
$zip->open($zipName, \ZipArchive::CREATE);
if (count($attachment)) {
foreach ($attachment as $attach) {
$zip->addFile(ltrim($attach->getPath(), '/'));
}
}
$zip->close();
$response = new Response();
$response->setStatusCode(200);
$response->headers->set('Content-type', 'application/zip');
$response->headers->set('Content-Disposition', 'attachment; filename=' . $threadId . '.zip');
$response->headers->set('Content-length', filesize($zipName));
$response->sendHeaders();
$response->setContent(readfile($zipName));
return $response;
}
public function downloadAttachment(Request $request)
{
$attachmentId = $request->attributes->get('attachmendId');
$attachment = $this->getDoctrine()->getManager()->getRepository(Attachment::class)->findOneById($attachmentId);
$baseurl = $request->getScheme() . '://' . $request->getHttpHost() . $request->getBasePath();
if (empty($attachment)) {
$this->noResultFound();
}
$thread = $attachment->getThread();
if (! empty($thread)) {
$ticket = $thread->getTicket();
$user = $this->userService->getSessionUser();
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
}
$path = $this->kernel->getProjectDir() . "/public/". $attachment->getPath();
$response = new Response();
$response->setStatusCode(200);
$response->headers->set('Content-type', $attachment->getContentType());
$response->headers->set('Content-Disposition', 'attachment; filename='. $attachment->getName());
$response->headers->set('Content-Length', $attachment->getSize());
$response->sendHeaders();
$response->setContent(readfile($path));
return $response;
}
/**
* If customer is playing with url and no result is found then what will happen
* @return
*/
protected function noResultFound()
{
throw new NotFoundHttpException('Not Found!');
}
}

vendor/uvdesk/core-framework/Controller/Ticket.php line 70