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<?php
namespace Webkul\UVDesk\SupportCenterBundle\Controller;
use Symfony\Component\HttpFoundation\Request;
use Symfony\Component\HttpFoundation\Response;
use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
use Webkul\UVDesk\SupportCenterBundle\Form\Ticket as TicketForm;
use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
use Webkul\UVDesk\CoreFrameworkBundle\Workflow\Events as CoreWorkflowEvents;
use Symfony\Component\EventDispatcher\EventDispatcherInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UVDeskService;
use Webkul\UVDesk\CoreFrameworkBundle\Services\TicketService;
use Symfony\Contracts\Translation\TranslatorInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Services\ReCaptchaService;
use Symfony\Component\DependencyInjection\ContainerInterface;
use Symfony\Component\HttpKernel\KernelInterface;
use Webkul\UVDesk\SupportCenterBundle\Entity as SupportEntities;
use Webkul\UVDesk\CoreFrameworkBundle\Entity as CoreEntities;
class Ticket extends AbstractController
{
private $userService;
private $eventDispatcher;
private $translator;
private $uvdeskService;
private $ticketService;
private $recaptchaService;
private $kernel;
public function __construct(UserService $userService, UVDeskService $uvdeskService,EventDispatcherInterface $eventDispatcher, TranslatorInterface $translator, TicketService $ticketService, ReCaptchaService $recaptchaService, KernelInterface $kernel)
{
$this->userService = $userService;
$this->eventDispatcher = $eventDispatcher;
$this->translator = $translator;
$this->uvdeskService = $uvdeskService;
$this->ticketService = $ticketService;
$this->recaptchaService = $recaptchaService;
$this->kernel = $kernel;
}
protected function isWebsiteActive()
{
$entityManager = $this->getDoctrine()->getManager();
$website = $entityManager->getRepository(CoreEntities\Website::class)->findOneByCode('knowledgebase');
if (! empty($website)) {
$knowledgebaseWebsite = $entityManager->getRepository(SupportEntities\KnowledgebaseWebsite::class)->findOneBy(['website' => $website->getId(), 'status' => 1]);
if (
! empty($knowledgebaseWebsite)
&& true == $knowledgebaseWebsite->getIsActive()
) {
return true;
}
}
$this->noResultFound();
}
/**
* If customer is playing with url and no result is found then what will happen
* @return
*/
protected function noResultFound()
{
throw new NotFoundHttpException('Not found !');
}
public function ticketadd(Request $request, ContainerInterface $container)
{
$this->isWebsiteActive();
$formErrors = $errors = array();
$em = $this->getDoctrine()->getManager();
$website = $em->getRepository(CoreEntities\Website::class)->findOneByCode('knowledgebase');
$websiteConfiguration = $this->uvdeskService->getActiveConfiguration($website->getId());
if (
! $websiteConfiguration
|| ! $websiteConfiguration->getTicketCreateOption()
|| ($websiteConfiguration->getLoginRequiredToCreate()
&& ! $this->getUser())
) {
return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
}
$post = $request->request->all();
$recaptchaDetails = $this->recaptchaService->getRecaptchaDetails();
if ($request->getMethod() == "POST") {
if (
$recaptchaDetails
&& $recaptchaDetails->getIsActive() == true
&& $this->recaptchaService->getReCaptchaResponse($request->request->get('g-recaptcha-response'))
) {
$this->addFlash('warning', $this->translator->trans("Warning ! Please select correct CAPTCHA !"));
} else {
if ($_POST) {
$error = false;
$message = '';
$ticketType = $em->getRepository(CoreEntities\TicketType::class)->find($request->request->get('type'));
try {
try {
$customFieldsService = null;
if ($this->userService->isFileExists('apps/uvdesk/custom-fields')) {
$customFieldsService = $this->get('uvdesk_package_custom_fields.service');
} else if ($this->userService->isFileExists('apps/uvdesk/form-component')) {
$customFieldsService = $this->get('uvdesk_package_form_component.service');
}
if (! empty($customFieldsService)) {
if ($request->files->get('customFields') && !$customFieldsService->validateAttachmentsSize($request->files->get('customFields'))) {
$error = true;
$this->addFlash(
'warning',
$this->translator->trans("Warning ! Files size can not exceed %size% MB", [
'%size%' => $this->getParameter('max_upload_size')
])
);
}
}
} catch (\Exception $e) {
// @TODO: Log execption message
}
} catch (\Exception $e) {
// @TODO: Log execption message
}
$ticket = new CoreEntities\Ticket();
$loggedUser = $this->get('security.token_storage')->getToken()->getUser();
if (! empty($loggedUser) && $loggedUser != 'anon.') {
$form = $this->createForm(TicketForm::class, $ticket, [
'container' => $container,
'entity_manager' => $em,
]);
$email = $loggedUser->getEmail();
try {
$name = $loggedUser->getFirstName() . ' ' . $loggedUser->getLastName();
} catch(\Exception $e) {
$name = explode(' ', strstr($email, '@', true));
}
} else {
$form = $this->createForm(TicketForm::class, $ticket, [
'container' => $container,
'entity_manager' => $em,
]);
$email = $request->request->get('from');
$name = explode(' ', $request->request->get('name'));
}
$website = $em->getRepository(CoreEntities\Website::class)->findOneByCode('knowledgebase');
if (
! empty($email)
&& $this->ticketService->isEmailBlocked($email, $website)
) {
$request->getSession()->getFlashBag()->set('warning', $this->translator->trans('Warning ! Cannot create ticket, given email is blocked by admin.'));
return $this->redirect($this->generateUrl('helpdesk_customer_create_ticket'));
}
if ($request->request->all())
$form->submit($request->request->all());
if ($form->isValid() && !count($formErrors) && !$error) {
$data = array(
'from' => $email, //email$request->getSession()->getFlashBag()->set('success', $this->translator->trans('Success ! Ticket has been created successfully.'));
'subject' => $request->request->get('subject'),
// @TODO: We need to filter js (XSS) instead of html
'reply' => str_replace(['<script>', '</script>'], '', htmlspecialchars($request->request->get('reply'))),
'firstName' => $name[0],
'lastName' => isset($name[1]) ? $name[1] : '',
'role' => 4,
'active' => true
);
$em = $this->getDoctrine()->getManager();
$data['type'] = $em->getRepository(CoreEntities\TicketType::class)->find($request->request->get('type'));
if (! is_object($data['customer'] = $this->container->get('security.token_storage')->getToken()->getUser()) == "anon.") {
$supportRole = $em->getRepository(CoreEntities\SupportRole::class)->findOneByCode("ROLE_CUSTOMER");
$customerEmail = $params['email'] = $request->request->get('from');
$customer = $em->getRepository(CoreEntities\User::class)->findOneBy(array('email' => $customerEmail));
$params['flag'] = (!$customer) ? 1 : 0;
$data['firstName'] = current($nameDetails = explode(' ', $request->request->get('name')));
$data['fullname'] = $request->request->get('name');
$data['lastName'] = ($data['firstName'] != end($nameDetails)) ? end($nameDetails) : " ";
$data['from'] = $customerEmail;
$data['role'] = 4;
$data['customer'] = $this->userService->createUserInstance($customerEmail, $data['fullname'], $supportRole, $extras = ["active" => true]);
} else {
$userDetail = $em->getRepository(CoreEntities\User::class)->find($data['customer']->getId());
$data['email'] = $customerEmail = $data['customer']->getEmail();
$nameCollection = [$userDetail->getFirstName(), $userDetail->getLastName()];
$name = implode(' ', $nameCollection);
$data['fullname'] = $name;
}
$data['user'] = $data['customer'];
$data['subject'] = $request->request->get('subject');
$data['source'] = 'website';
$data['threadType'] = 'create';
$data['message'] = $data['reply'];
$data['createdBy'] = 'customer';
$data['attachments'] = $request->files->get('attachments');
if (! empty($request->server->get("HTTP_CF_CONNECTING_IP") )) {
$data['ipAddress'] = $request->server->get("HTTP_CF_CONNECTING_IP");
if (!empty($request->server->get("HTTP_CF_IPCOUNTRY"))) {
$data['ipAddress'] .= '(' . $request->server->get("HTTP_CF_IPCOUNTRY") . ')';
}
}
$thread = $this->ticketService->createTicketBase($data);
if (! empty($thread)) {
$ticket = $thread->getTicket();
if (
$request->request->get('customFields')
|| $request->files->get('customFields')
) {
$this->ticketService->addTicketCustomFields($thread, $request->request->get('customFields'), $request->files->get('customFields'));
}
$this->addFlash('success', $this->translator->trans('Success ! Ticket has been created successfully.'));
} else {
$this->addFlash('warning', $this->translator->trans('Warning ! Can not create ticket, invalid details.'));
}
// Trigger ticket created event
$event = new CoreWorkflowEvents\Ticket\Create();
$event
->setTicket($thread->getTicket())
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
if (null != $this->getUser()) {
return $this->redirect($this->generateUrl('helpdesk_customer_ticket_collection'));
} else {
return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
}
} else {
$errors = $this->getFormErrors($form);
$errors = array_merge($errors, $formErrors);
}
} else {
$this->addFlash(
'warning',
$this->translator->trans("Warning ! Post size can not exceed 25MB")
);
}
if (
isset($errors)
&& count($errors)
) {
$this->addFlash('warning', key($errors) . ': ' . reset($errors));
}
}
}
$breadcrumbs = [
[
'label' => $this->translator->trans('Support Center'),
'url' => $this->generateUrl('helpdesk_knowledgebase')
],
[
'label' => $this->translator->trans("Create Ticket Request"),
'url' => '#'
],
];
return $this->render('@UVDeskSupportCenter/Knowledgebase/ticket.html.twig',
array(
'formErrors' => $formErrors,
'errors' => json_encode($errors),
'customFieldsValues' => $request->request->get('customFields'),
'breadcrumbs' => $breadcrumbs,
'post' => $post
)
);
}
public function ticketList(Request $request)
{
$em = $this->getDoctrine()->getManager();
$ticketRepo = $em->getRepository(CoreEntities\Ticket::class);
$currentUser = $this->get('security.token_storage')->getToken()->getUser();
if (
! $currentUser
|| $currentUser == "anon."
) {
//throw error
}
$tickets = $ticketRepo->getAllCustomerTickets($currentUser);
return $this->render('@UVDeskSupportCenter/Knowledgebase/ticketList.html.twig', array(
'ticketList' => $tickets,
));
}
public function saveReply(int $id, Request $request)
{
$this->isWebsiteActive();
$data = $request->request->all();
$ticket = $this->getDoctrine()->getRepository(CoreEntities\Ticket::class)->find($id);
$user = $this->userService->getSessionUser();
// process only if access for the resource.
if (empty($ticket) || ( (!empty($user)) && $user->getId() != $ticket->getCustomer()->getId()) ) {
if (! $this->isCollaborator($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
}
if ($_POST) {
if (str_replace(' ','',str_replace(' ','',trim(strip_tags($data['message'], '<img>')))) != "") {
if (!$ticket)
$this->noResultFound();
$data['ticket'] = $ticket;
$data['user'] = $this->userService->getCurrentUser();
// Checking if reply is from collaborator end
$isTicketCollaborator = $ticket->getCollaborators() ? $ticket->getCollaborators()->toArray() : [];
$isCollaborator = false;
foreach ($isTicketCollaborator as $value) {
if ($value->getId() == $data['user']->getId()) {
$isCollaborator = true;
}
}
// @TODO: Refactor -> Why are we filtering only these two characters?
$data['message'] = str_replace(['<script>', '</script>'], '', htmlspecialchars($data['message']));
$userDetail = $this->userService->getCustomerPartialDetailById($data['user']->getId());
$data['fullname'] = $userDetail['name'];
$data['source'] = 'website';
$data['createdBy'] = $isCollaborator ? 'collaborator' : 'customer';
$data['attachments'] = $request->files->get('attachments');
$thread = $this->ticketService->createThread($ticket, $data);
$em = $this->getDoctrine()->getManager();
$status = $em->getRepository(CoreEntities\TicketStatus::class)->findOneByCode($data['status']);
if ($status) {
$flag = 0;
if ($ticket->getStatus() != $status) {
$flag = 1;
}
$ticket
->setStatus($status)
;
$em->persist($ticket);
}
$ticket->setCustomerRepliedAt(new \DateTime('now'));
$em->persist($ticket);
$em->flush();
if ($thread->getcreatedBy() == 'customer') {
$event = new CoreWorkflowEvents\Ticket\CustomerReply();
$event
->setTicket($ticket)
->setThread($thread)
;
} else {
$event = new CoreWorkflowEvents\Ticket\CollaboratorReply();
$event
->setTicket($ticket)
->setThread($thread)
;
}
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.report_app.workflow.execute');
$this->addFlash('success', $this->translator->trans('Success ! Reply added successfully.'));
} else {
$this->addFlash('warning', $this->translator->trans('Warning ! Reply field can not be blank.'));
}
} else {
$this->addFlash('warning', $this->translator->trans('Warning ! Post size can not exceed 25MB'));
}
return $this->redirect($this->generateUrl('helpdesk_customer_ticket',array(
'id' => $ticket->getId()
)));
}
public function tickets(Request $request)
{
$this->isWebsiteActive();
// List Announcement if any
$announcements = $this->getDoctrine()->getRepository(SupportEntities\Announcement::class)->findBy(['isActive' => 1]);
$groupAnnouncement = [];
foreach($announcements as $announcement) {
$announcementGroupId = $announcement->getGroup();
$isTicketExist = $this->getDoctrine()->getRepository(CoreEntities\Ticket::class)->findBy(['supportGroup' => $announcementGroupId, 'customer' => $this->userService->getCurrentUser()]);
if (! empty($isTicketExist)) {
$groupAnnouncement[] = $announcement;
}
}
return $this->render('@UVDeskSupportCenter/Knowledgebase/ticketList.html.twig',
array(
'searchDisable' => true,
'groupAnnouncement' => $groupAnnouncement
)
);
}
/**
* ticketListXhrAction "Filter and sort ticket collection on ajax request"
* @param Object $request "HTTP Request object"
* @return JSON "JSON response"
*/
public function ticketListXhr(Request $request, ContainerInterface $container)
{
$this->isWebsiteActive();
$json = array();
if ($request->isXmlHttpRequest()) {
$repository = $this->getDoctrine()->getRepository(CoreEntities\Ticket::class);
$json = $repository->getAllCustomerTickets($request->query, $container);
}
$response = new Response(json_encode($json));
$response->headers->set('Content-Type', 'application/json');
return $response;
}
/**
* threadListXhrAction "Filter and sort user collection on ajx request"
* @param Object $request "HTTP Request object"
* @return JSON "JSON response"
*/
public function threadListXhr(Request $request, ContainerInterface $container)
{
$this->isWebsiteActive();
$json = array();
if ($request->isXmlHttpRequest()) {
$ticket = $this->getDoctrine()->getRepository(CoreEntities\Ticket::class)->find($request->attributes->get('id'));
// $this->denyAccessUnlessGranted('FRONT_VIEW', $ticket);
$repository = $this->getDoctrine()->getRepository(CoreEntities\Thread::class);
$json = $repository->getAllCustomerThreads($request->attributes->get('id'),$request->query, $container);
}
$response = new Response(json_encode($json));
$response->headers->set('Content-Type', 'application/json');
return $response;
}
public function ticketView($id, Request $request)
{
$this->isWebsiteActive();
$entityManager = $this->getDoctrine()->getManager();
$user = $this->userService->getSessionUser();
$ticket = $entityManager->getRepository(CoreEntities\Ticket::class)->findOneBy(['id' => $id]);
$isConfirmColl = false;
if ($ticket->getIsTrashed()) {
return $this->redirect($this->generateUrl('helpdesk_customer_ticket_collection'));
}
if ($ticket == null && empty($ticket)) {
throw new NotFoundHttpException('Page Not Found!');
}
if (
! empty($ticket)
&& ( (!empty($user))
&& $user->getId() != $ticket->getCustomer()->getId())
) {
if ($this->isCollaborator($ticket, $user)) {
$isConfirmColl = true;
}
if ($isConfirmColl != true) {
throw new \Exception('Access Denied', 403);
}
}
if (
! empty($user)
&& $user->getId() == $ticket->getCustomer()->getId()
) {
$ticket->setIsCustomerViewed(1);
$entityManager->persist($ticket);
$entityManager->flush();
}
$checkTicket = $entityManager->getRepository(CoreEntities\Ticket::class)->isTicketCollaborator($ticket, $user->getEmail());
$twigResponse = [
'ticket' => $ticket,
'searchDisable' => true,
'initialThread' => $this->ticketService->getTicketInitialThreadDetails($ticket),
'localizedCreateAtTime' => $this->userService->getLocalizedFormattedTime($ticket->getCreatedAt(), $user),
'isCollaborator' => $checkTicket,
];
return $this->render('@UVDeskSupportCenter/Knowledgebase/ticketView.html.twig', $twigResponse);
}
// Check if user is collaborator for the ticket
public function isCollaborator($ticket, $user) {
$isCollaborator = false;
if (! empty($ticket->getCollaborators()->toArray())) {
foreach ($ticket->getCollaborators()->toArray() as $collaborator) {
if ($collaborator->getId() == $user->getId()) {
$isCollaborator = true;
}
}
}
return $isCollaborator;
}
// Ticket rating
public function rateTicket(Request $request)
{
$this->isWebsiteActive();
$json = array();
$em = $this->getDoctrine()->getManager();
$data = json_decode($request->getContent(), true);
$id = $data['id'];
$count = intval($data['rating']);
if ($count > 0 || $count < 6) {
$ticket = $em->getRepository(CoreEntities\Ticket::class)->find($id);
$customer = $this->userService->getCurrentUser();
$rating = $em->getRepository(CoreEntities\TicketRating::class)->findOneBy(array('ticket' => $id,'customer'=>$customer->getId()));
if ($rating) {
$rating->setcreatedAt(new \DateTime);
$rating->setStars($count);
$em->persist($rating);
$em->flush();
} else {
$rating = new CoreEntities\TicketRating();
$rating->setStars($count);
$rating->setCustomer($customer);
$rating->setTicket($ticket);
$em->persist($rating);
$em->flush();
}
$json['alertClass'] = 'success';
$json['alertMessage'] = $this->translator->trans('Success ! Rating has been successfully added.');
} else {
$json['alertClass'] = 'danger';
$json['alertMessage'] = $this->translator->trans('Warning ! Invalid rating.');
}
$response = new Response(json_encode($json));
$response->headers->set('Content-Type', 'application/json');
return $response;
}
public function downloadAttachmentZip(Request $request)
{
$threadId = $request->attributes->get('threadId');
$attachmentRepository = $this->getDoctrine()->getManager()->getRepository(CoreEntities\Attachment::class);
$threadRepository = $this->getDoctrine()->getManager()->getRepository(CoreEntities\Thread::class);
$thread = $threadRepository->findOneById($threadId);
$attachment = $attachmentRepository->findByThread($threadId);
if (! $attachment) {
$this->noResultFound();
}
$ticket = $thread->getTicket();
$user = $this->userService->getSessionUser();
// process only if access for the resource.
if (
empty($ticket)
|| ( (!empty($user))
&& $user->getId() != $ticket->getCustomer()->getId())
) {
if (! $this->isCollaborator($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
}
$zipName = 'attachments/' .$threadId.'.zip';
$zip = new \ZipArchive;
$zip->open($zipName, \ZipArchive::CREATE);
if (count($attachment)) {
foreach ($attachment as $attach) {
$zip->addFile(substr($attach->getPath(), 1));
}
}
$zip->close();
$response = new Response();
$response->setStatusCode(200);
$response->headers->set('Content-type', 'application/zip');
$response->headers->set('Content-Disposition', 'attachment; filename=' . $threadId . '.zip');
$response->headers->set('Content-length', filesize($zipName));
$response->sendHeaders();
$response->setContent(readfile($zipName));
return $response;
}
public function downloadAttachment(Request $request)
{
$attachmentId = $request->attributes->get('attachmentId');
$attachment = $this->getDoctrine()->getManager()->getRepository(CoreEntities\Attachment::class)->findOneById($attachmentId);
$baseurl = $request->getScheme() . '://' . $request->getHttpHost() . $request->getBasePath();
if (empty($attachment)) {
$this->noResultFound();
}
$thread = $attachment->getThread();
if (! empty($thread)) {
$ticket = $thread->getTicket();
$user = $this->userService->getSessionUser();
// process only if access for the resource.
if (
empty($ticket)
|| ((! empty($user)) && $user->getId() != $ticket->getCustomer()->getId())
) {
if (! $this->isCollaborator($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
}
}
$path = $this->kernel->getProjectDir() . "/public/". $attachment->getPath();
$response = new Response();
$response->headers->set('Content-type', $attachment->getContentType());
$response->headers->set('Content-Disposition', 'attachment; filename='. $attachment->getName());
$response->headers->set('Content-Length', $attachment->getSize());
$response->setStatusCode(200);
$response->sendHeaders();
readfile($path);
return $response;
}
public function ticketCollaboratorXhr(Request $request)
{
$json = array();
$content = json_decode($request->getContent(), true);
$em = $this->getDoctrine()->getManager();
$ticket = $em->getRepository(CoreEntities\Ticket::class)->find($content['ticketId']);
$user = $this->userService->getSessionUser();
// process only if access for the resource.
if (empty($ticket) || ( (!empty($user)) && $user->getId() != $ticket->getCustomer()->getId()) ) {
if (! $this->isCollaborator($ticket, $user)) {
throw new \Exception('Access Denied', 403);
}
}
if ($request->getMethod() == "POST") {
if ($content['email'] == $ticket->getCustomer()->getEmail()) {
$json['alertClass'] = 'danger';
$json['alertMessage'] = $this->translator->trans('Error ! Can not add customer as a collaborator.');
} else {
$data = array(
'from' => $content['email'],
'firstName' => ($firstName = ucfirst(current(explode('@', $content['email'])))),
'lastName' => ' ',
'role' => 4,
);
$supportRole = $em->getRepository(CoreEntities\SupportRole::class)->findOneByCode('ROLE_CUSTOMER');
$collaborator = $this->userService->createUserInstance($data['from'], $data['firstName'], $supportRole, $extras = ["active" => true]);
$checkTicket = $em->getRepository(CoreEntities\Ticket::class)->isTicketCollaborator($ticket,$content['email']);
if (! $checkTicket) {
$ticket->addCollaborator($collaborator);
$em->persist($ticket);
$em->flush();
$ticket->lastCollaborator = $collaborator;
$collaborator = $em->getRepository(CoreEntities\User::class)->find($collaborator->getId());
$event = new CoreWorkflowEvents\Ticket\Collaborator();
$event
->setTicket($ticket)
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
$json['collaborator'] = $this->userService->getCustomerPartialDetailById($collaborator->getId());
$json['alertClass'] = 'success';
$json['alertMessage'] = $this->translator->trans('Success ! Collaborator added successfully.');
} else {
$json['alertClass'] = 'danger';
$json['alertMessage'] = $this->translator->trans('Error ! Collaborator is already added.');
}
}
} elseif ($request->getMethod() == "DELETE") {
$collaborator = $em->getRepository(CoreEntities\User::class)->findOneBy(array('id' => $request->attributes->get('id')));
if ($collaborator) {
$ticket->removeCollaborator($collaborator);
$em->persist($ticket);
$em->flush();
$json['alertClass'] = 'success';
$json['alertMessage'] = $this->translator->trans('Success ! Collaborator removed successfully.');
} else {
$json['alertClass'] = 'danger';
$json['alertMessage'] = $this->translator->trans('Error ! Invalid Collaborator.');
}
}
$response = new Response(json_encode($json));
$response->headers->set('Content-Type', 'application/json');
return $response;
}
}

vendor/uvdesk/support-center-bundle/Controller/Ticket.php line 71